Pak11 Privacy Policy – How We Protect Your Personal Data

1. Introduction

This Privacy Policy explains how Pak11 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of individuals ("you", "the Player") who use pak11.biz and any associated services, including the sportsbook, casino, Ludo, Aviator, slots, and virtual sports products.

Pak11 operates as a data controller for personal information collected through this platform. We take our obligations regarding your personal data seriously and are committed to handling that data with full transparency, appropriate security, and strict purpose limitation. We only collect data that we genuinely need, and we only use it for the reasons stated in this policy.

By registering a Pak11 account or using any part of pak11.biz, you confirm that you have read this Privacy Policy and that you understand how your personal data will be handled. This policy should be read alongside our Terms and Conditions. If any provision of this policy is unclear, please contact our support team before using the platform.

2. Personal Data We Collect

Pak11 collects the following categories of personal data. We do not collect any category of data that is not listed here, and we do not process sensitive personal data such as health information, religious beliefs, or political opinions.

3. How We Collect Your Data

3.1 Directly from You

Most of the personal data Pak11 holds about you is provided directly by you: when you register your account, when you complete the KYC verification process, when you make a deposit or request a withdrawal, when you contact our customer support team, and when you update your account preferences. You are under no obligation to provide any of this information, but without it your account cannot be created or certain features cannot be made available to you.

3.2 Automatically During Platform Use

When you visit pak11.biz, our servers automatically record certain technical data — your IP address, browser type, the pages you visit, and the times of your visits. This information is collected using server logs and cookies (see Section 7 for full cookie details). This automatic collection is necessary for the platform to function correctly, to maintain security, and to allow us to analyse and improve the Pak11 experience over time.

3.3 From Third-Party Verification Services

For KYC and anti-money laundering (AML) purposes, Pak11 may verify identity information you provide against data held by licensed identity verification service providers. These checks are a legal requirement for operating a payment-processing platform. The verification providers we use are contractually bound to handle your data in accordance with applicable privacy standards and cannot use your data for their own purposes.

3.4 From Payment Processors

When you make a deposit via Easypaisa, JazzCash, NayaPay, or bank IBFT, our payment processors confirm transaction status to Pak11. The payment processors handle your full payment credentials directly — Pak11 never stores your full mobile wallet PIN, card number, or bank account password. We receive only a confirmation reference and a masked identifier to record the transaction in your account.

4. Why We Use Your Personal Data

Every piece of personal data that Pak11 holds is used for one or more of the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent.

• Account creation and management: To create your Pak11 account, verify your identity, and ensure that your account reflects your preferences and transaction history accurately.
• Processing deposits and withdrawals: To initiate, confirm, and record all financial transactions on your account in PKR via your chosen payment method.
• Legal compliance — KYC and AML: To verify your identity at the withdrawal stage, to conduct anti-money laundering checks as required by applicable regulations, and to meet any reporting obligations to authorities.
• Customer support: To respond to your queries, investigate complaints, and resolve issues with your account or transactions. Support conversations are logged to maintain quality and for reference in case of disputes.
• Security and fraud prevention: To detect and prevent unauthorised access, duplicate accounts, bonus abuse, suspicious betting patterns, and other forms of platform misuse. This includes automated monitoring of account activity.
• Responsible gaming: To monitor for indicators of problem gambling behaviour and to enable our responsible gaming team to make proactive contact where player welfare may be at risk.
• Platform improvement: To analyse how players use Pak11 — which features are most popular, where navigation is confusing, which products perform well — so that we can improve the experience for all players.
• Marketing communications (opt-in only): To send you promotional offers, bonus notifications, and information about new features on Pak11 — but only where you have explicitly opted in to receive such communications.

5. Legal Basis for Processing

Pak11 processes your personal data under the following legal bases, consistent with applicable data protection principles:

• Performance of a contract: Processing your data to create and manage your account, process bets, and handle deposits and withdrawals is necessary to fulfil our contractual obligations to you as a registered player.
• Legal obligation: KYC verification, AML monitoring, and transaction record-keeping are required by applicable financial regulations and cannot be waived.
• Legitimate interests: Security monitoring, fraud prevention, platform analytics, and responsible gaming monitoring are carried out under legitimate interests — these activities are necessary for the safe and sustainable operation of the platform, and we have assessed that they do not override your privacy rights where appropriate safeguards are in place.
• Consent: Marketing communications are processed only where you have given explicit, informed consent. You can withdraw this consent at any time without affecting any other aspect of your account.

6. Data Sharing and Third Parties

Pak11 does not sell your personal data. We share personal data only in the following limited circumstances, and only with parties who are contractually bound to handle your data appropriately:

6.1 Payment Processors

Your name and contact details are shared with our payment processor partners — Easypaisa, JazzCash, NayaPay, and banking partners — only as strictly necessary to process your transaction. These partners are regulated financial institutions operating under their own data protection obligations in Pakistan.

6.2 Identity Verification Providers

Where KYC verification is required, your identity documents are processed by a licensed third-party verification provider. This provider receives your data solely for the purpose of identity verification and is contractually prohibited from using your data for any other purpose.

6.3 Game Software Providers

Some games on Pak11 are provided by third-party software developers — for example, slot game providers such as Pragmatic Play or NetEnt. Your username and session token may be shared with these providers to deliver the game. These providers do not receive your full personal identity, payment, or contact details.

6.4 Legal and Regulatory Authorities

Pak11 will disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by applicable law, court order, or regulatory instruction. Where possible within the constraints of the law, we will notify you of such disclosure.

6.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of Pak11's business, player data may be transferred to the acquiring entity as part of the transaction. If this occurs, we will notify affected players and ensure that any new controller is bound by data protection obligations no less protective than those in this policy.

7. Cookies and Tracking

Pak11 uses cookies — small text files stored in your browser — to make the platform work correctly, to remember your preferences, and to understand how the platform is being used. We do not use cookies to serve you advertising from third-party networks or to track your activity outside of pak11.biz.

By continuing to use pak11.biz after the cookie notice is displayed, you accept the use of essential and functional cookies. Analytics cookies are only set where you have confirmed consent in the cookie consent tool. You can review and update your cookie preferences at any time by accessing the cookie settings link in the footer of pak11.biz.

Most browsers also allow you to view, manage, and delete cookies through the browser settings menu. Blocking essential cookies will prevent pak11.biz from functioning correctly — you will not be able to log in or place bets.

8. Data Retention

Pak11 does not retain your personal data for longer than is necessary for the purposes for which it was collected. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your active account plus five years after account closure. This retention is required by financial regulations to support any post-closure AML or fraud investigation that may arise.
• Transaction records: Retained for five years from the date of each transaction as required by applicable financial and tax record-keeping obligations.
• KYC and verification documents: Retained for five years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for two years from the date of the final communication in a support ticket, to allow reference in any subsequent dispute.
• Technical and usage data: Session logs are retained for 90 days. Aggregated analytics data from which individuals cannot be re-identified is retained indefinitely for platform improvement purposes.
• Marketing opt-in records: Retained for as long as your account is active plus two years, so that we can demonstrate compliance with marketing consent obligations.

When data reaches the end of its retention period, it is securely deleted or anonymised. Where full deletion is not possible due to backup system constraints, the data is isolated from active processing and securely overwritten at the next scheduled backup cycle.

9. Your Privacy Rights

As a Pak11 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@pak11.biz with the subject line "Data Rights Request". We will respond within 14 working days.

Please note that exercising your rights in relation to data processed for KYC, AML, or transaction record-keeping purposes may be limited by legal obligations. In such cases, we will explain the reason for the limitation in our response and tell you what partial action we can take.

10. Data Security

Pak11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pak11.biz.
• Encryption of sensitive data at rest, including identity document images and financial records.
• Role-based access controls — only staff members who genuinely need to access personal data to do their jobs can do so, and all access is logged and audited.
• Two-factor authentication requirements for all staff accounts with access to player data systems.
• Regular independent security audits and penetration testing of the Pak11 platform.
• Incident response procedures that include notification protocols: if Pak11 suffers a data breach that is likely to result in risk to players, we will notify affected players within 72 hours of becoming aware of the breach.

Players also have an important role in account security. Use a strong, unique password for your Pak11 account. Do not share your login credentials. Log out of Pak11 on shared or public devices. Enable any available two-factor authentication on your registered mobile number. Pak11 staff will never ask you for your password.

11. Policy Changes and How to Contact Us

11.1 Changes to This Policy

Pak11 may update this Privacy Policy from time to time to reflect changes in data protection law, our platform, or our data processing practices. When material changes are made, we will notify registered players by email and display a prominent notice on pak11.biz at your next login. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the Pak11 platform after notification of a policy change constitutes your acceptance of the revised policy.

11.2 How to Contact Pak11 About Privacy

For any privacy-related question, rights request, or concern about how Pak11 handles your personal data, please use the following contact options:

• Email: support@pak11.biz — use subject line "Privacy Request" or "Data Rights Request"
• Live Chat: Available 24/7 on pak11.biz — ask to be connected with the data protection team
• Response time: We aim to respond to all privacy requests within 14 working days